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Terms and Conditions

1.Scope

The following general terms and conditions regulate all passenger transport and trips carried out by Viennalltaxi (hereinafter referred to as the “contractor”) within Austria and to neighboring foreign countries. Any differing terms and conditions of the customer (hereinafter referred to as “client”) do not apply, even if the contractor does not expressly object to them. Deviations from these General Terms and Conditions require the written consent of the contractor. By placing an order, the client acknowledges and agrees to the following terms and conditions. A contract is only concluded when the order is confirmed by the contractor.

2.Information covered by Privacy Policy

This Privacy Policy applies to personal information, including any data we collect, use and share from you, as further described below. It applies to all of our websites and services and our mobile applications (collectively, the “Services”). This Privacy Policy does not apply to how our users may use or share information they collect using our Services.

If you purchase a service from us, your personal information will be collected, used and disclosed in accordance with the terms of this Privacy Policy.

3.Data protection

The website is committed to protecting customers’ personal information in accordance with applicable data protection laws. Customer data will only be used to process bookings and improve service quality and will not be shared with third parties unless required by law or authorized by the customer.

4.Booking and taxi/transfer services; User Information

Information you provide during the booking process, including in connection with a co-branded offer (such as your name, company name, email address, telephone number, billing address or credit card information, geographic location and industry), when you call us or a Send email (for support or otherwise) or when you use our Services;
Use of the Services, Website Visits and Support

Data relating to your online activity on our websites in relation to our services, including the following:

  • IP address
  • Browser type and version
  • geographical location
  • Pages you visit
  • how you got to our Services and what links you click to leave our Services when updating your information, communicating with us or ordering new services
  • Metadata about your use and your contacts’ use of our Services and your emails sent (including clicks and opens)
  • Problems you may encounter when using our support or help, as well as any device or other communication method you use to interact with the Services
  • We store this data that we collect in various locations within our infrastructure, including system log files, databases and analytics systems.

We store this data that we collect in various locations within our infrastructure, including system log files, databases and analytics systems.

5. Payment and other costs

The completed journey must be paid for immediately on site in the vehicle. We accept common credit and bank cards (EC cards) as well as cash (EURO) as payment options. If the client intends to pay with a card, but payment is not possible due to insufficient funds, the outstanding amount must be paid in cash. The payment method chosen when booking must be adhered to. In the case of cash payment, it may not be possible (if there is no corresponding device in the vehicle). In such a case, the trip must be paid for in cash. All fixed prices stated are gross prices and include statutory VAT. Prices are based on distance (district) from the airport and size of vehicle (number of passengers). These prices are fixed and will not change unless you rebook to another district or vehicle size.

6. Cancellation

The client has the option to cancel a booked trip at any time. Cancellation is subject to a fee that varies depending on the time of cancellation:

Cancellation fees:

  • If canceled up to 24 hours before the agreed departure time, 50% of the total price will be charged.
  • If canceled up to 12 hours before the agreed departure time, 80% of the total price will be charged.
  • If canceled less than 12 hours before the agreed departure time, the full total price will be charged.

7. Waiting time

The client will generally be charged a fee of €40 per hour for waiting times. A distinction is made between normal journeys and airport pickups. For journeys within Vienna, the charge is based on the taximeter, outside of Vienna a flat rate applies, and for messenger journeys, the charge is per quarter of an hour, with the first 5 minutes of waiting time included in the price. For airport pickups, a waiting time of 30 minutes after the arrival time is included. The client is not obliged to inform the contractor about delays or changes in the flight plan. This regulation also applies to other means of transport. In addition, the contractor reserves the right to cancel airport pickups if subsequent orders cannot be carried out on time. In this case, the service is considered to have been provided and the client will be invoiced in full.

8. Payment terms

Payment for services provided, including any cash expenses incurred, of which the client must be informed before the contract is concluded, will be made immediately upon receipt of the invoice. A payment term of 14 days is granted. Payment is considered timely if it is received in the contractor’s account within this period. Any payment will be used to pay off the oldest outstanding debt. If the client defaults on payment, default interest of 5% above the base interest rate will be charged. In addition, the client is fully responsible for all fees, expenses and other costs incurred as part of debt collection.

9. Obligations and liability of the contractor

The contractor undertakes to carry out all agreed services with the utmost care and expertise. He is only liable to the customer for damages in cases of intent, gross negligence or a culpable violation of essential contractual obligations. In the event of injury to life, body or health, the relevant legal regulations regarding liability apply.

Liability insurance is available for all vehicles in accordance with the applicable general insurance conditions. If the client requires additional insurance, this is his responsibility.

The contractor assumes no liability for any delays in deadlines and the resulting economic consequences, unless these are due to his own fault. This includes delays due to traffic congestion, road closures, vehicle breakdowns, traffic accidents or adverse weather conditions.

10. Duties and liability of the client

The client must adhere to traffic regulations. He is responsible for ensuring that children under 18 are transported safely when traveling with him. In addition, he must not misuse the contractor’s services, not hinder other passengers, not break any laws, not cause damage, not smoke in the vehicle and not refuse to pay.

If the client violates these rules, the contractor can take action. When sending errands, the client must ensure that the things to be transported are well packaged. Otherwise, he will be liable for any damage, even if the contractor or driver/subcontractor is not at fault.

11. Information obligations of the client

When placing the order, the client undertakes to inform the contractor comprehensively and precisely about all details of the booked trip. This includes information about the passengers, the time and place of the service and, if applicable, goods being transported. If the client provides incorrect or incomplete information, the contractor is not liable for any damage incurred. Any changes to the agreed collection time must be communicated to the contractor immediately. The client is responsible for any damage caused by late notifications.

In addition, the client is obliged to inform the contractor about dangerous or perishable goods being transported, the taking of animals and valuables or money (including the exact value or amount). If the client does not comply with these obligations, he is liable to the contractor for all resulting costs or damages.

The contractor is entitled to unload and store unreported goods at the client’s expense and risk. If the transport cannot be carried out due to incomplete or incorrect information, the contractor or the driver/subcontractor may refuse to carry out the transport, but retains the right to payment. If necessary, the contractor can adjust the price on site to the new circumstances.

12. Place of jurisdiction and partial ineffectiveness

Austrian law applies exclusively to all legal relationships between Viennalltaxi and its customers. Place of jurisdiction and place of performance is Vienna. If individual provisions of this agreement are ineffective, the remaining provisions remain unaffected. The statutory provisions take the place of ineffective clauses.